FAQ

Meet the humans behind Toby Black—an eclectic mix of designers, storytellers, and cat lovers who live by the motto “Live like a cat”. We’re not a massive corporation; we’re friends who bond over fine design, good coffee, and a passion for crafting pieces that encourage you to lounge like a pro.

We believe life’s meant to be enjoyed, not rushed. That’s why Toby Black, our resident “cat guru,” is on a mission to show humans a better way—think easy mornings, mellow afternoons, and a whole lot of lounging. Every product we design tells its own story about chilling out and finding joy in the everyday. So next time you slip on a Toby Black piece, let it remind you to take a step back, smile, and embrace your inner cat.

Our designs come from our in-house creative team in Hong Kong. We brainstorm, sketch, and perfect each piece to make sure it’s as unique as you are. 

We also collaborate with talented artists, illustrator and designer who share the same vision from around the world.

Depending on the product, it might be lovingly put together in our local workshop or crafted by trusted partners we’ve personally vetted. We promise quality and fair production no matter where it’s made.

We handpick materials that look good and stand up to everyday life. From durable cotton blends to snazzy hardware, we focus on quality, comfort, and, of course, style.

Most of our products are machines washable. However, Think gentle! Handwashing or spot-cleaning most items is best. For specifics, follow our care instructions on each product page to keep your piece looking fresh for the long haul.

We know the struggle of guessing sizes! Check out our size guide on each product page—there’ll be detailed measurements and tips for finding your perfect fit.

If you catch it quickly, we’ll do our best to make it happen—just shoot us a message. Once it’s shipped, though, we might have to work through returns or exchanges instead.

We accept all major credit cards, PayPal, and possibly a few magical options (depending on your region). Check the checkout page for available methods.

Shipping times depend on your location and the shipping method you pick. Generally, we will ship out orders within 48 hours and arrive within a week in Asia, and orders from North America or Europe can take a bit longer. We’ll keep you posted!

This varies by location and order amount. We often run free shipping promos, but if not, you’ll see the exact shipping cost at checkout—no surprises.

We’ll email you a tracking link as soon as your order ships. Click on it anytime to see where your goodies are wandering.

No hard feelings! Just let us know within our return window. We’ll guide you through the (super simple) return or exchange process so you can find something you truly love.

Not a problem—happens to the best of us. Contact us within the return/exchange period, and we’ll help you swap it for a better fit or find an alternate style.

Oops! That’s on us. Send us a quick message or email with your order details, and we’ll fix it ASAP. Expect an apology and the correct product right away.

We’ve got a solid quality check process, but if something slips through, please reach out with photos and order info. We’ll replace or refund so you’re not stuck with a dud.

We love treating our regulars! Keep an eye out for email newsletters, VIP coupons, or loyalty points—there’s always a fun way to save on your next Toby Black purchase.