Shipping, Return & Refund
Your happiness matters to us! If you’re not satisfied, you can return your items within 14 days of delivery, provided they are unworn and in their original condition. Customer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
If you would like to return your order, please contact our customer service team via email at cs@toby-black.com for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Refunds are processed within 14 business days of receiving the returned item and will be credited to your original payment method.
Contact our customer service team via email at cs@toby-black.com to arrange a return or exchange for the defective item.
Shipping Costs Explained: Everything You Need to Know Before Checkout.
Delivery usually takes between 3 to 15 days, depending on your country.
We ship products from our Hong Kong or Hangzhou warehouse, depending on product availability.
If you want to change your order, please send us an email within 24hours. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
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My Account
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Product Information
Our T-shirts are crafted from high-quality materials to ensure comfort and durability.
We recommend following the care instructions on the label to keep your T-shirt looking great.
Yes, we offer a range of sizes. Please refer to our size chart for more information.
Refer to our size chart available on each product page to find the best fit for you.
Yes, many of our T-shirts are designed to be unisex.
Our products are designed in Hong Kong and manufactured in facilities located in Hong Kong and the eastern part of China near Hangzhou.